Shipping & Returns Policy

Shipping

Singapore Orders

• All Singapore orders are processed and delivered within 3–5 working days.

• Free shipping is available for all Singapore orders above S$25.

• Orders below S$25 will incur a flat shipping fee (shown at checkout).

• Delivery timelines may vary slightly during peak periods or public holidays.

International Orders

• International shipping rates are calculated based on destination and weight.

• Shipping fees will be shown at checkout.

• Delivery times vary depending on destination and local customs clearance.

• Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Returns & Exchanges

We want you to be satisfied with your purchase. If there is a manufacturer defect, we’re here to help.

Manufacturer Defects

• If you receive an item with a manufacturer defect, please contact us within 7 days of receiving your order.

• Kindly email us at simplecivet@gmail.com with:

  • Your order number

  • Clear photos showing the defect

• Upon verification, we will offer either:

  • A replacement item, or

  • Store credit of equal value

Non-Returnable Items

• Items without manufacturer defects are not eligible for returns or refunds.

• Sale items and personal care items are non-returnable for hygiene reasons.

Condition of Returned Items

• Items approved for replacement must be:

  • Unworn, unused, and unwashed

  • In original packaging (where applicable)

Refunds

• We do not offer cash refunds.

• Approved cases will be issued as store credit or replacement only.

Contact Us

For any shipping or return enquiries, please contact us at:
simplecivet@gmail.com

We aim to respond within 1–2 working days.