Shipping policy
Singapore Orders
- All Singapore orders are processed and delivered within 3–5 working days.
- Free shipping is available for all Singapore orders above S$25.
- Orders below S$25 will incur a flat shipping fee (shown at checkout).
- Delivery timelines may vary slightly during peak periods or public holidays.
International Orders
- International shipping rates are calculated based on destination and weight.
- Shipping fees will be shown at checkout.
- Delivery times vary depending on destination and local customs clearance.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
Returns & Exchanges policy
Returns & Exchanges
We want you to be satisfied with your purchase. If there is a manufacturer defect, we’re here to help.
Manufacturer Defects
- If you receive an item with a manufacturer defect, please contact us within 7 days of receiving your order.
- Kindly email us at simplecivet@gmail.com with:
Your order number
Clear photos showing the defect
- Upon verification, we will offer either:
A replacement item, or store credit of equal value
Non-Returnable Items
- Items without manufacturer defects are not eligible for returns or refunds.
- Sale items and personal care items are non-returnable for hygiene reasons.
Condition of Returned Items
- Items approved for replacement must be:
Unworn, unused, and unwashed
In original packaging (where applicable)
Refunds
- We do not offer cash refunds or refunds for inability to claim discounts.
- Approved cases will be issued as store credit or replacement only.
Contact Us
We'd love to speak to you. For any shipping or return enquiries, please contact us at:
simplecivet@gmail.com
We aim to respond within 1–2 working days.